Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
studio har is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your data when you interact with our interior design services.
By using our website or engaging our services, you agree to the practices described in this policy. We encourage you to read this document carefully and contact us with any questions.
Information We Collect
1. Personal Information You Provide
We collect information you voluntarily provide when contacting us or using our services:
- Contact details: name, email address, phone number
- Project information: address, property type, design preferences
- Communication records: messages, consultation notes, project correspondence
- Payment information: billing address, transaction records (processed securely)
- Feedback and reviews you choose to share
2. Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- Browser type and version, operating system
- IP address and general geographic location
- Pages visited, time spent on site, navigation patterns
- Referring website and search terms used to find us
- Device information and screen resolution
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience. See our Cookie Policy for detailed information about our use of cookies and how to manage your preferences.
How We Use Your Information
Service Delivery
- Respond to inquiries and schedule consultations
- Provide interior design services and project management
- Communicate about project progress and deliverables
- Process payments and maintain financial records
- Provide ongoing support and answer questions
Business Operations
- Improve our website functionality and user experience
- Analyze service usage to enhance our offerings
- Maintain business records and documentation
- Comply with legal and regulatory requirements
- Protect against fraud and unauthorized access
Marketing Communications (with consent)
- Send newsletters and design tips (opt-in only)
- Inform you about new services or updates
- Share relevant content you may find useful
You can unsubscribe from marketing communications at any time using the link in our emails.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit permission for specific uses, such as marketing communications or optional cookies
- Contract Fulfillment: To provide the interior design services you've requested and fulfill our contractual obligations
- Legitimate Interest: For business operations, fraud prevention, and improving our services, where your interests don't override ours
- Legal Obligation: To comply with tax regulations, accounting requirements, and other legal mandates
How We Protect Your Information
Security Measures
- Encrypted data transmission using SSL/TLS protocols
- Secure data storage with access controls and monitoring
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Limited access to personal information on need-to-know basis
Data Breach Procedures
In the unlikely event of a data breach affecting your personal information:
- We will notify relevant authorities within 72 hours as required by law
- Affected individuals will be informed promptly
- We will take immediate action to contain and resolve the breach
- Measures will be implemented to prevent future occurrences
Data Retention
We retain your personal information for the following periods:
- Contact Form Submissions: 3 years from last contact
- Project Records: 5 years after project completion
- Financial Records: 7 years (required by Singapore tax law)
- Marketing Data: Until consent is withdrawn or data becomes outdated
- Website Analytics: Aggregated data up to 2 years
After these periods, we securely delete or anonymize your information unless required to retain it for legal purposes.
Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Service Providers: Email services, hosting providers, payment processors who assist in business operations (under strict confidentiality agreements)
- Contractors and Suppliers: Only project-specific information necessary for service delivery, with your consent
- Legal Authorities: When required by law, court order, or to protect legal rights
- Business Transfers: In the event of merger, acquisition, or asset sale (with notification to affected parties)
All third parties are contractually obligated to protect your information and use it only for specified purposes.
Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing of your personal data for specific purposes
- Restriction: Request limitation of how we use your data
- Withdrawal of Consent: Revoke consent for processing at any time
- Complaint: Lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore
Exercising Your Rights
To exercise any of these rights or for privacy-related questions, contact us:
Email: [email protected]
We will respond to your request within 30 days. Identity verification may be required to protect your information.
International Data Transfers
Your personal information is primarily stored and processed in Singapore. If we transfer data internationally:
- We ensure appropriate safeguards are in place (e.g., standard contractual clauses)
- We verify that recipient countries provide adequate data protection
- We obtain your explicit consent when required
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes:
- We will update the "Last Updated" date at the top of this page
- We may notify you via email or website notice
- Continued use of our services after changes constitutes acceptance
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices: